Please follow the steps below to solve this problem.
1. Upgrade the DrivePro Body Toolbox to v1.3.0 or later.
DrivePro Body Toolbox Download Link: https://us.transcend-info.com/Support/Software-184/
2. Reset the DrivePro Body 10.Note: Resetting will erase all your data on the DrivePro Body 10.
*Please back up your data before proceeding.