Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related I cannot download/view MP3 files through Safari/web browsers on iDevices. How can I store files in StoreJet Cloud (10K)? Can I upload files from my iPad to StoreJet Cloud (10K), or do I have to do it via USB only? Why can’t I find the StoreJet Cloud10K App in the App Store for download after upgrading my iPad to iOS11? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started